Note Worley

THE ART OF CUSTOMER SERVICE

By Clifford F. Lynch

Several times yearly, Verinder Syal, a Chicago marketing consultant, publishes a very informative newsletter on marketing innovations and techniques. One of his best from 2013, contained a summary of The Art of Customer Service, taken from the book, Reality Check: The Guide to Outsmarting, Outmanaging, and Outmarketing Your Competition, by Guy Kawasaki. Kawasaki was one of the Apple managers originally responsible for marketing the Macintosh in 1984. I believe this checklist is worth repeating and with permission, I am including [...]

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Worley Warehousing is a world-class, third-party logistics company, ideally located in the heart of several Midwest logistics clusters. Our customers are large and small—from seasonal businesses to Fortune 100 and 500 companies—and they value what we value:
Safety, Quality, and Productivity.

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Third Party Logistics

An article written by Dan Curran outlining the value of Third Party Logistics (3PL) as it relates to Domestic and International Supply Chains.

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Worley knows today’s industry leaders need lean, efficient supply chains and strategically designed warehouses. Our experienced supply chain consultants can help you make the right choices about your distribution facilities and your transportation network. We can help you become more focused, nimble and successful. Just ask.

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